Requisition not getting approved || Requisitoin remains in IN PROCESS || User-Defined Exception||Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.VE

Issue:
Requisition is not getting approved. It remains in "IN PROCESS" status.


Symptom:
--Requestion remains in IN PROCESS status when viewed in iProc.
--No error notification is generated.


Facts:
1> Preparer and requestor are different persons.
2> Last approver has approved the requisition and has all the authorization limit. But still the requisition is in IN PROCESS status.


Reason:
Requisition is in error in the REQAPPRV workflow at following node,
Node: VERIFY_APPROVER_AUTHORITY
Process:VERIFY_APPROVER_AUTH_APPROVE
Error message:User-Defined Exception
Error stack: Wf_Engine_Util.Function_Call(PO_REQAPPROVAL_ACTION.VERIFY_AUTHORITY, REQAPPRV, ...


Suggested Fix:
Login to Oracle apps>Workflow Administrator>Status monitor>Retry the workflow for the ITEM TYPE:REQAPPRV and for the item key