Issue:
User is not able to open image in Markview 170 application. While opening the image attached image pops up.
error reads:
"Markview was unable to open the configuration file. Please contact technical support."
Facts: Following browser version was used to open the image,
IE8
Firefox 3.5
Chrome 4.0
Markview version: v5.10
Reason:
This is a browser version issue. Markview 170 application v5.10 is not supported on IE8, FIREFOX 3.5, Chrome 4.0. v6x onwards are supported in these version.
Fix:
Ask the user to open in supported browser version.
Check the following answer in 170 support site to see the compatible browser version,
http://support.170systems.com/cgi-bin/170systems.cfg/php/enduser/std_adp.php?p_faqid=2284
